My van was finished, but I was told I could not get my van back until Armory paid. He paused and said I only needed to pay the $589.53 because they did not ask my permission to do the repair. He said it would cost me $589.53 for the diagnostic and another $600 for the repair or they would not release it to ** to have my parts returned. Then they told me the insurance company would not cover it. On December 8th, Armory called to tell me the problem was a small wire and they replaced it.
Every so often, Armory said they were checking with my insurance to approve more diagnostic time, which they got. This back and forth pattern continued until December 8th, more than 2 months. I later learn they were taking parts off my van and keeping them at **. They were subcontractors of Armory and Armory would pay them. I told him I never approved sending it somewhere else, and they asked if I wanted them to continue the diagnostic. I asked why and they said "we don't touch the modifications". They agreed and they obtained my permission for the diagnostic. Armory called my insurance company to make sure the diagnostic would be covered. I took it to ** and they sent me to Armory Garage saying they didn't do repairs. In August 2022, my backup camera stopped working. I am a wheelchair user who purchased a ramp van from ******** ***** (**) in January 2022, with a bumper-to-bumper extended warantee for an additional $4700. A screen capture of this acknowledgement is attached (attachment #3). The customer would not be able to submit the online credit application without checking off both acknowledgements. We hope this helps to resolve any confusion which led to this concern. Thank you, Nicholas M***** Sales Manager Attached is a screen capture of that document coming into our system (attachment #I). In order to submit this application, the customer had to agree the disclosures listed (attachment #2) which include the following statement: "I authorize dealer and any finance company, bank or other financial institution to which the dealer submits my application ("you") to investigate my credit and employment history, verify my income, obtain credit report, and release information about your credit experience with me as the law permits." The customer also must have separately agreed that this electronic credit application would be submitted no differently than a credit application given with a written signature. The customer filled out an online credit application on 1/12/23. We have looked into the matter for which this customer has raised a concern. This leaves no coverage for the components which failed after purchase.We did, under goodwill, replace both key fob batteries and one headlight at no charge to the customer.This was done purely for customer satisfaction as the dealership was under no obligation to cover these repairs.The additional headlight the customer is asking for is also not covered, and we cannot continue to repair non covered components of the vehicle at no charge to the customer.Thank you,Sales Manager The failed components do not fall into the coverage the customer purchased. The customer signed to acknowledge this.This customer purchased additional coverage for the powertrain of the vehicle. A copy of the New York State Dealer Used Passenger Vehicle Limited Warranty which explicitly states this is included as an attachment.
In the state of New York, a vehicle sold with over 100,OO miles on the odometer has no components covered for any duration after the sale unless additional coverage is purchased.
To whom it may concern,This vehicle was purchased on 1/28/23 with 110,135 miles on it.
0 kommentar(er)
